Refund Policy

1. ELIGIBILITY FOR RETURNS OR REPLACEMENTS

We may accept a return or replacement request if:
* You received a damaged product.
* You received an incorrect product.

The product must generally be unused, unwashed, unaltered, and in its original packaging, with all tags, labels, accessories, and included items intact.

2. REPORTING A DAMAGED, OR INCORRECT ITEM

Please contact us within 12 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.

3. NON-RETURNABLE ITEMS

The following items may not be eligible for return or refund:
* Products damaged after delivery due to misuse, accidents, improper handling, or normal wear and tear
* Products purchased during a final sale or marked as non-returnable

4. RETURN APPROVAL AND PROCESS

If your request is approved, we will inform you whether the product should be returned, replaced, or retained for inspection.

5. REFUNDS

If a refund is approved, it will generally be issued to the original payment method used for the order.

6. ORDER CANCELLATIONS

You may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests can be accepted only if the order has not been processed, packed, or dispatched.

7. RETURN SHIPPING COSTS

If the return is required because we sent a damaged, defective, incorrect, or incomplete product, Kawaii Stop may arrange or reimburse reasonable return shipping costs, subject to prior approval.

8. INTERNATIONAL ORDERS

For international orders, refunds may not include customs duties, import taxes, local fees, or other charges imposed by the destination country.

9. CONTACT US

If you have questions or wish to request a return, replacement, cancellation, or refund, please contact us:

Business Name: Kawaii Stop
Email: kawaiistop10@gmail.com
Phone/WhatsApp: 9717407605
Website: kawaistop.com